Refund policy

Return Policy – Carema Boutique

At Carema Boutique, we take pride in offering a carefully curated selection of pieces. Please review our return policy before making a purchase.

Return Window

We offer a 14-day return policy, meaning you have 14 days from the date of delivery or receipt date to request a return.

Please note: Orders placed through TikTok Shop are subject to a 30-day return window from the date of delivery, in accordance with TikTok Shop platform policy.

Eligibility for Returns

To qualify for a return, items must meet the following conditions:

  • Unworn and unused

  • In original condition

  • With all original tags attached

  • In original packaging

  • Accompanied by proof of purchase

Items that do not meet these conditions will not be accepted.

Store Credit & Exchanges Only

Carema Boutique does not offer refunds.

All approved returns will be issued as:

  • Store Credit (no expiration), or

  • Exchange for another item

Store credit is issued via email and may be used online or in-store.

Final Sale Items

All discounted items are considered FINAL SALE.

Final sale items are not eligible for:

  • Returns

  • Store credit

  • Exchanges

No exceptions will be made.

Return Process

To initiate a return, please contact us at:
info@caremaboutique.com

  • All returns must be approved prior to shipment

  • Items sent without prior approval will not be accepted

  • A return shipping label can be provided upon request

  • Return shipping costs are the customer’s responsibility and is deducted from store credit

Damages & Incorrect Items

Please inspect your order upon arrival.

  • Any damaged, defective, or incorrect items must be reported within 24 hours of delivery

  • Email us at info@caremaboutique.com with photos for assistance

Claims made after this timeframe may not be accepted.

Processing Time

Once your return is received and inspected:

  • Please allow 2-3 business days for processing

  • Store credit will be issued via email

Additional Information

  • Original shipping fees are non-refundable

  • Customers are responsible for retaining return tracking information

  • Carema Boutique is not responsible for lost return shipments without proof of delivery

  • Orders cannot be canceled once placed due to fast processing times

Agreement

By placing an order with Carema Boutique, you acknowledge and agree to this return policy.